Trained inbound or outbound agents for sales, support or surveys.
Trained agents for inbound support, outbound sales or survey campaigns, working your time zone. We recruit to your profile, train on your product and scripts, supervise daily and report on call volumes, quality scores and outcomes.
Good agents come from training and supervision more than from hiring. Every seat has a team lead, calls are scored against a quality rubric, and we share the scoring with you so you can hear what your customers are actually hearing.
India has plenty of capable people, but a good team doesn’t happen by itself. What makes it work is written process, supervision and keeping people, more than headcount or hourly rate. We recruit to a written profile, train against your process documentation, supervise daily, and report on quality rather than only on volume.
Yes. Hindi, English and most major regional languages are available.
Up or down with about four weeks of notice.
They sit on IFC rolls. We handle contracts, wages, statutory registrations and replacement cover, so you have no Indian employment liability.
Yes. Shifts are set to your time zone, including overnight coverage where the volume justifies it.