Customer support, data work, order processing and admin, run for you by trained teams in India.
Complete back-office and business process fulfillment run by trained Indian teams: customer support, data operations, order processing and administrative work. We build the process documentation with you, staff and train the team, run it under supervision, and report against agreed service levels. Seats scale up or down with your volumes.
We start with process documentation, not hiring. Written process is what lets you check an offshore team and keep quality steady. Without it, everything depends on a few people and falls apart when they leave. In the first two weeks we’ll ask a lot of detailed questions about exceptions and odd cases. It’s worth it.
India has plenty of capable people, but a good team doesn’t happen by itself. What makes it work is written process, supervision and keeping people, more than headcount or hourly rate. We recruit to a written profile, train against your process documentation, supervise daily, and report on quality rather than only on volume.
Access is role-based and restricted, with NDAs for every team member and agreed controls documented before go-live.
Whatever we agree at the start. Usually that’s turnaround time, accuracy and quality scores.
Yes. Two seats is a normal starting point, expanding once the process is proven.
They sit on IFC rolls. We handle contracts, wages, statutory registrations and replacement cover, so you have no Indian employment liability.
Yes. Shifts are set to your time zone, including overnight coverage where the volume justifies it.